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Customer’s fury at Logic bill threat

A former Logic customer has said “there would be a cold day in hell” before he pays an invalid bill sent to him by the internet service threatening to send his account to the Bermuda Credit Association.

The customer said when he cancelled his contract in June, with all outstanding bills paid via a standing order, he was duly issued a letter, seen by this newspaper, informing him that he owed the company $389.

It also said that if he failed to pay the sum immediately, his account would be sent to the BCA and the fee would be increased to $519. While the correspondence included a line saying that if the letter had been sent in error to accept the company's apologies, the customer feels that vulnerable members of society such as seniors may feel threatened and make an immediate payment.

He told The Royal Gazette: “When I cancelled my account, I was told the balance that was paid was taken off my card and that was the end of it. And now I'm getting these threatening letters.

“I told them the reasons I was unhappy with my service and they said they would cancel my account. They must have done it because no more money came out of my account.

“Then they said I didn't shut the account down until September. My response was, ‘Why did you not keep the standing order from June to September?', and they don't have an answer for that.

“I'm not going to pay it. There would be a cold day in hell before I pay it. In fact, I would love them to take me to court.

“I would normally deal with something like this personally, but my main concern is old-age pensioners getting a letter like this — many of them will just go ahead and pay it.”

The customer said that he had tried several times to get through to Logic's billings and accounts manager to no avail. He was eventually informed that his bill had been written off.

A spokeswoman for Logic told The Royal Gazette: “The letters sent are part of an internal clean-up for year end.

“The letter prompts customers to contact us before a set date, if they feel the charge is unwarranted, and the finance team then investigates.

“The letter sent is pretty commonplace as far as collections letters go and if for any reason a customer has been billed incorrectly, we are happy to address that claim and have a closer look at their account.”

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Published April 11, 2015 at 9:00 am (Updated April 11, 2015 at 9:21 am)

Customer’s fury at Logic bill threat

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