One of Bermuda’s best-known hoteliers, Muriel Richardson, will retire at the end of June as general manager at the Rosedon Hotel after 37 years of service.

Mrs Richardson, who according to a press release has been the driving force behind Rosedon’s “award-winning brand of elegance, service excellence and innovation”, has also been involved on numerous tourism boards and has been a regular voice in the hospitality industry.

Mrs Richardson said in a statement: “Knowing that it is the guests that get to share their experience with the world of just how great a stay they had is extremely gratifying.

“Despite being a small hotel, Rosedon, because of its high level of service and uniquely Bermudian focus, has risen to the top.”

She added that she is deeply appreciative to the Kitson family, owners of Rosedon Hotel, for their sterling support and great vision that created the environment for creative marketing, investment and innovation.

“Guests often comment how wonderful it is to come home to Rosedon and see staff members who remember their name and what they like for breakfast. The staff is an integral part of the guest experience and I firmly believe in the quote of Sir Richard Branson, ‘If you take care of your staff, they will take care of your guests,’” Mrs Richardson added.

Her contributions include being the first female Hotelier of the Year, first and only female president of the Bermuda Hotel Association, member of the Board of Governors of the Bermuda College, director of the Caribbean Hotel Association, member of the Bermuda Tourism Board and member of the National Tourism Action Group. She serves as the chairman of the Bermuda Hospitality Institute.

She also served as a member of the Employee Assistance Programme, founding board member for the Investors in People Programme in Bermuda, founding member of the Bermuda Employment Tribunal and numerous other boards and committees where she provided invaluable expertise and insight into the industry and helped to positively position both Rosedon and Bermuda.