Log In

Reset Password

New online bus fare payment system hits the skids

Fare play: the new payment system has stalled because operators require more training (File photograph)

Plans to implement a digital fare system on public transport buses and ferries have been pushed back because more training for staff was needed.

The “groundbreaking” scheme, which will allow passengers to buy tickets using their mobile phones through an app called Shorelink, was to be launched today.

Last month about 80 DPT drivers underwent a weeklong training course to learn the new system.

A spokeswoman for the Ministry of Transport said on Saturday that further training was required and that the new system would not come into effect until July 8.

The spokeswoman said: “Following consultation, we have determined that two additional weeks will give us sufficient time for further training with the Department of Public Transportation and Marine & Ports staff to ensure that the app experience is excellent for our customers and operators at launch.

“We will begin issuing public notices near the new launch date.”

The Government had touted the new system as a “significant step forward in our journey towards modernisation and efficiency”.

Last month Wayne Furbert, the Minister of Transport, said: “This transformative initiative is designed to cater to the needs of both our local population and visitors, promising a seamless travel experience.

“As the transition to digital fare media is a phased approach, we will gradually introduce new features and services.

“This means that the option of purchasing and using the traditional fare will remain in place throughout the phases, ensuring a smooth transition for all passengers.”

The Government has marked upgrades the ageing public transport bus fleet as a top priority in recent years. In 2022 it bought 30 electric buses to replace diesel vehicles that were frequently breaking down. A further 40 electric buses have been added to the fleet since then.

In April, Mr Furbert said: “We are delighted to announce that over 60 per cent of our fleet now operates on electric power, supported by a robust infrastructure of 38 charging stations strategically positioned across three locations throughout the island.

“Over the past two years, they have collectively saved approximately $350,000 in fuel costs and prevented the consumption of nearly a million litres of diesel fuel.

“The current fleet of 70 buses is projected to avoid just under $500,000 in diesel fuel costs every year, thus rapidly recovering the purchase cost of the buses and continuing to bring environmental and health benefits to all Bermudians.”

You must be Registered or to post comment or to vote.

Published June 24, 2024 at 7:59 am (Updated June 24, 2024 at 7:59 am)

New online bus fare payment system hits the skids

What you
Need to
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon