An island-wide technical issue that affected Digicel customers continued to cause problems today as the communications provider confirmed that a post-incident review will take place.

Butterfield Bank told clients that, while its main telephone number was working as usual, direct-dial lines remained unavailable.

Butterfield apologised for the inconvenience and said that Digicel continued to work on the network issue, which was “affecting its services across the island”.

The bank’s message to customers added: “We had hoped, as you may have, that this would be fixed by now, but Digicel has not yet been able to confirm when service will be restored.”

Digicel has encountered problems that affected portions of its fixed-line services since Sunday.

Residents were warned by the Bermuda Police Service and Bermuda Hospitals Board that issues affected the 911 emergency number.

A Digicel spokeswoman confirmed shortly after 5pm on Monday that the police and hospital were receiving calls to their emergency lines and that the fire service was never impacted by the outage.

In an update on Tuesday afternoon, the spokeswoman noted that the company understood reliable communications were “essential” for business customers.

She added: “Our technical teams have continued to work around the clock to support affected customers and restore voice services.

“We remain focused on resolving the issue as quickly as possible while minimising disruption to our customers’ businesses.

“We recognise the importance of reliable communications for emergency and essential services.

“We continue to work closely with affected customers and relevant stakeholders as restoration efforts progress.

“As with any service incident, we will conduct a full post-incident review to identify any opportunities to further strengthen the resilience of our network and services.

“While this incident is unrelated to Digicel’s ongoing network modernisation programme, we continue to encourage customers to transition to our newer voice technologies, which offers greater resiliency and enhanced functionality.

“This programme has been under way for some time as part of our long-term investment in delivering the best possible communications experience for our customers.

“We remain committed to keeping affected customers informed as work progresses and thank them for their continued patience and understanding.”