A fed-up customer says new broadcast service World on Wireless sold him equipment ? even though he lives in a ?dead WOW (signal) area? of the Island.

Kenneth Richardson, who lives in the Harrington Sound area, said he only received 20 out of the 65 available stations with his package.

?I am basically very disappointed with WOW because I feel they should have delayed their opening until they had all the glitches sorted out,? said Mr. Richardson.

?They have to get some repeaters and that is something which should have been picked up in the testing phase. All of Harrington Sound is affected, down the road they aren?t getting it either.?

Mr. Richardson said with CableVision at least he knows the areas where they are available.

?CableVision are setting up in the Harrington Sound area and I have kept their (WOWs) equipment, so that I can test them both out.

?I feel they should be embarrassed because they knew it was a dead zone before they sold me and others the equipment.

?They were courteous, apologetic and they gave me my money back and in a few months I?ll do a comparison and decide which is the better. But I am still very disappointed.?

WOW president Gavin Wilson said the company tested out all the areas using a data map of the Island to see where signals would not be received.

?Unfortunately, it will take the subscriber to identify if their house does not receive the signal,? Mr. Wilson said.

He said the earlier tests could not pinpoint every house in problem areas to assess whether the company?s equipment would be able to reach. But he said problem areas were identified including areas of Knapton Hill and Southside.

The company has purchased regional passive transmitters that are only about 40 inches in diameter and can be aimed into the area where there is a signal problem, Mr. Wilson explained.

He said the first three transmitters should arrive in the next few days and will assist with the problem areas that have been identified. ?There will probably be about 15 problem areas in all and the bad news is that customers will have to identify the problem. But the good news is that we can fix it,? Mr. Wilson said.

He added that customers are welcome to come to the store and receive a credit or hold onto the equipment until the problem is fixed.