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The Job with Kanhai Woolridge

The Job with Kanhai Woolridge23


Role: Heritage Court captain at the Fairmont Hamilton Princess

What is your job? My job is to make sure our guests enjoy a memorable experience. I also handle the weekly schedule and payroll and, each night, order food and liquor for the restaurant. I also plan and hold monthly meetings with my staff and set up special training courses for them. I supervise the waiters and bartenders and together we work together with the chefs and stewards to provide the best overall dining experience for our guests.

I enjoy going to work not knowing what to expect. I get a thrill out of turning a bad moment into a wonderful memory. I like meeting new guests and welcoming back our return guests. I enjoy every aspect of my job.

What is your favourite part of the job?

The least favourite part of my job is the paperwork (scheduling, pay roll and ordering supplies for the next day) only because it takes me away from the floor (or “the stage” as I like to call it) and my guests.

What is your least favourite part of the job?

I meet new guests every day, from elderly couples to countless celebrities and a range of people in between. I particularly enjoy talking with our older guests, who love to share stories of 'Good Old Bermuda'. It gives me a glimpse into what it is about this special island that has kept them returning to our shores. It also teaches me where we need to go in the future to ensure that tourists continue to choose Bermuda as their ultimate vacation destination.

What is your most interesting experience at work?

This is my seventh year working at The Fairmont Hamilton Princess and since my first day on the job, I knew that this was the place for me. As much as I love sharing the beauty of my island home with our visitors, I could also see myself working for the Bermuda Department of Tourism or teaching a food and beverage course to help preserve the hospitality trade at which Bermudians have proven to be masters.

What would you be doing otherwise?

Kanhai Woolridge

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Published March 29, 2011 at 10:00 am (Updated March 29, 2011 at 10:25 am)

The Job with Kanhai Woolridge

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