discontent rising from the East End timeshare resort.

Eleven-year member Jack Hart of Weston, Vermont, told The Royal Gazette yesterday that the only reason he and his wife were still visiting the Island was because they loved Bermuda.

"My wife and I have been members here at St. George's Club for 11 years. We come every first two weeks in May. We love Bermuda and we're here for the long run.'' But over those 11 years, he continued, there has been a steady state of deterioration at the club which reached an all-time low this week.

"It has been such a bad experience. We love Bermuda but we're at the point now where we are asking why we keep coming back and getting frustrated. It is time to put management to the task.

"We have been out of water for two 12-hour periods this week. There are about a hundred people here under the same conditions. When the water does come out it is discoloured and rusty and the tub has to be cleaned before it can be used.'' Mr. Hart said management had been contacted about the problem and had stated that they "are working on it''.

But he added: "Most of the time we ask questions and don't get any answers.

Then sometimes when we do get them they turn out to be untruthful.'' However the resort's property manager Bob Owen said he had spoken to Mr. Hart about the problem.

The water problems were the result of a leak in a main pipe some 12 feet underground. "As fast as we transferred the water (from one tank to another), we were losing it. We found the leak this morning. It's been repaired,'' said Mr. Owen.

"We are working as fast as we can to increase the water pressure.'' And he pointed out that the criticism of the East End property was unfair.

"It's not the first time that this has happened at a timesharing facility.'' In fact, St. George's Club was recently commended on its efforts to improve the 15-year-old property.

Mr. Owen noted that it was recently been renovated to the tune of some $2.5 million and received timeshare exchange company RCI's gold crown rating.

Mr. Hart joins R.L. Abraham Leunissen, a Pennsylvanian doctor, who has called on Premier Pamela Gordon to step in and clear up problems at the club before it taints the Island's tourism reputation.

Dr. Leunissen laid blame for the resort's decline at the feet of St. George's Club developer-owner Alistair Woolf.

And the water problem is just one of a series of problems the couple has run into during their visit this year, agreed Mr. Hart.

Noting the recent refurbishment of cottages, Mr. Hart said many of them had not had paintings hung in them yet while others had not been cleaned after being painted so there were drops of paint still on the floor.

"It is incredible what they have not done,'' he said.

"We are not satisfied with the quality here. It is not the quality that was here when we first became members.'' He quickly added that he was referring to the management of the resort, not the staff.

"The people in housekeeping and maintenance have done their work well but the management team is non-existent.'' And a forum which allowed concerns to be addressed in the past has since disappeared.

"There used to be a members' meeting once a week where we would discuss problems we were facing and plans for the future of the resort with management but these have stopped.'' Also gone are facilities such as the bar, club and Margaret Rose Restaurant which have been closed down.

"These are club members' property and we have no rights to access them. The whole third floor of the clubhouse is locked. Even the beach club is not open,'' said Mr. Hart.

"The members can not support the club because the running of it has been too erratic.'' But Mr. Owen pointed out that the restaurant closure was a decision taken as a result of a meeting with the members advisory council and Government.

It was the members who demanded that it be closed because they were trying to find ways of keeping their annual fees as low as possible.

And the losses at the restaurant were incurred because of a lack of support from members, he pointed out.

Mr. Hart called for new management -- preferably Bermudian -- at the resort.

"It is a beautiful location but it needs someone who can manage the property.

We would like Bermudians to do it because foreign investors come in and treat it as a money making scheme and forget about satisfying their customers.'' THE COMPLAINTS Out of water for 12-hour periods; Cottages not decorated or cleaned; Management team non-existent; Forum for addressing concerns has gone; No bar, club and Margaret Rose restaurant.