December 18, 2009

Dear Sir,

When I arrived back on the late American flight from JFK on Thursday, December 3, I found to my horror (at that time of night) that my car had a flat battery.

However, little did I know that help (in abundance I might add) was alive and well at the airport. Firstly Calvina Wade from Airport Security went out of her way to find a cab driver with some jumper cables. She found Andre Nesbitt (Taxi#1432) who gave them to me with profuse apologies that he couldn't stay but to take the cables and call him when he could pick them up. She then found another cab driver, whose name I unfortunately didn't get, but he drove a white cab. He drove to my car in the long term car park but unfortunately couldn't reach because of other parked cars. Calvina, not to be defeated, went and got help from the Police Department.

My sincere thanks to both taxi drivers and of course to Calvina. What an asset she is to the airport.

CAROL CARVALHO

Southampton