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Digicel will not be disconnecting any customers’ mobile or homes services for the next 60 days and will waive any late payment fees. The telecommunications company, which has also increased bandwidth for Fibre internet customers by 30 Mbps, made the ...

Digicel plans to boost internet speeds to all of its residential Fibre customers by 30 megabits per second over the next few days. The company said it has increased off-island capacity in anticipation of customers working from home and children at ho...

Communications firm Digicel is adjusting its operations to cope with the threat of Covid-19. Leslie Rans, the CEO of Digicel Bermuda, wrote the following letter to customers: I’m writing to you on behalf of Digicel this morning with the heightened th...

Digicel is discussing a network-sharing partnership with a rival in one of the 32 jurisdictions in which it operates, the Irish Times has reported. The telecoms group, which operates in Bermuda as well as in 31 other locales across the Caribbean, Cen...

Digicel’s credit ratings have been downgraded by Fitch Ratings, which expects the telecommunications group to restructure its debt within the next 18 months. In commentary published last night, Fitch described Digicel’s capital structure as “unsustai...

Dear Sir, In my earlier letter, which you kindly published two weeks ago, my closing plea was to Digicel, asking them to “please restore the formerly great BTC telephone service Bermuda enjoyed for decades”. I am pleased to report that I now have my ...

Bermudian Leslie Rans has been appointed chief executive officer of Digicel Bermuda and BTC. Ms Rans succeeds Paul Stafford in the top job following her two-year tenure as CEO of Bermuda Aviation Services. The company said Mr Stafford is moving to an...

Cut-off customers of telecoms firm Digicel should be back online today, the company said. The telecoms firm blamed the weeklong service outage on “catastrophic damage” caused by an excavation company contracted to power company Belco. Donn Foggo, th...

Dear Sir, Over the years, the telephone service from BTC has been exemplary — even during those storms when we have lost electric power. Sadly, those days seem to be only a distant memory ... as you will see from the following tale of woe. Before Hur...

Telecoms firm Digicel was yesterday tight-lipped on whether a staff dispute over wages was to blame for repair delays. Donn Foggo, the marketing and product manager for Digicel Bermuda, said the firm was “unable to provide comments on matters relate...

Six months after Digicel Bermuda moved its customer care team to the island from Trinidad, some customers are still taken aback when an agent with a local accent answers their call. “There were a lot of customers who wanted to speak to a local voice,...

A Digicel customer has sounded the alarm over the Belco outage hotline, 955, after his phone was drained in the aftermath of this month’s storm damage, which knocked out power across the island. The Warwick resident, who asked not to be named, emphas...